Privacy Policy

Who We Are

Ida Artisan is an online unisex apparel and accessories store based in Ghana. References to "we", "us" or "our" in this Privacy Policy refer to Ida Artisan and our owned sales channels.

Information We Collect

• Account & contact details: name, email, phone, delivery address.
• Order information: items purchased, payment method, delivery notes.
• Device & usage data: IP address, browser, pages visited, referring links.
• Communications: messages you send via forms, WhatsApp or email.
• Preferences: wishlist items, size or style notes you share with us.

How We Use Your Information

• Process and deliver your orders, returns and exchanges.
• Provide customer support and respond to your requests.
• Improve our products, website experience and service quality.
• Send order updates, service messages and (with consent) marketing updates.
• Prevent fraud, secure our platform and comply with legal obligations.

Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, analyse site performance and personalise offers. You can adjust cookie settings in your browser; disabling some cookies may affect site functionality.

How We Share Information

• Service providers: delivery/courier partners, payment processors, analytics and email/SMS tools supporting our store.
• Legal & safety: to comply with law, enforce our terms, or protect our customers and business.
• We do not sell your personal data.

Data Retention

We keep your information for as long as needed to provide our services, meet legal requirements, resolve disputes and enforce agreements. When no longer needed, we will delete or anonymize it.

Your Choices

• Update or correct your account details by contacting us.
• Opt out of marketing messages at any time using the provided links or by contacting us.
• Request access, correction or deletion of your personal information where applicable by law.

Security

We use reasonable technical and organizational safeguards to protect your data. However, no online system is 100% secure; please use strong passwords and keep your login details private.

Updates To This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

Contact Us

• Email: support@idaartisan.com
• Phone / WhatsApp: +233 24 855 5885
• Location: East Legon, Accra, Ghana

Need Help Fast?

Chat with our team on WhatsApp for quick questions about your data or account.